Official stores, marketplace advertising, customer support, and distribution. Explore the operational support available across your sales channels.
Choose the services your team needs, from daily store activity to order and delivery coordination. Responsibilities, partner arrangements, and system access are agreed around your existing operations.
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Click a service to explore its scope.
Coordinate distributor partners and offline retail routes.
Map priority retail routes and distributor responsibilities.
Coordinate product information, stock updates, and partner handoffs.
Review route activity and issues with the relevant distribution partners.
Run official marketplace stores, listings, and daily order activity.
Review official-store setup, catalogue structure, and listing information.
Coordinate promotions, product updates, and marketplace activity.
Track order and stock handoffs with your fulfillment teams.
Plan and manage advertising within ecommerce platforms.
Agree marketplace ad objectives, products, audiences, and budget.
Coordinate campaign setup, creative approvals, and promotional timing.
Monitor campaign performance and discuss adjustments to the agreed plan.
Coordinate campaign plans with your brand’s sales activity.
Build a campaign brief around your products, audience, and sales calendar.
Align offers, content, advertising, and live shopping activity.
Agree approval milestones and review campaign results.
Connect marketplace, inventory, and business systems.
Map marketplace, inventory, order, and existing business systems.
Review access, data requirements, and integration compatibility.
Define data handoffs, responsible teams, and operational checks.
Handle product enquiries, purchase assistance, and complaints.
Prepare approved answers for product and purchase enquiries.
Coordinate complaints, order questions, and after-sales follow-up.
Agree escalation contacts, brand policies, and channel coverage.
Coordinate live shopping sessions with store and product activity.
Plan products, offers, session schedules, and host requirements.
Coordinate session content with listings, promotions, and stock readiness.
Review live-session activity and follow up on operational issues.
Connect demand planning, stock readiness, and fulfillment.
Map demand, stock information, and replenishment priorities.
Coordinate storage and fulfillment arrangements with your appointed partners.
Define order preparation, dispatch handoffs, and operating responsibilities.
Coordinate dispatch and delivery to your customers.
Review delivery destinations, product handling, and service requirements.
Coordinate dispatch and customer delivery through relevant delivery partners.
Agree tracking updates and handling of delivery exceptions.
Before we start
Share these details so we can discuss the services, responsibilities, and working arrangements your business needs.
Current stores, sales channels, and product catalogue
Stock, order, delivery, and customer-support workflows
Existing systems, responsible teams, priorities, and timeline
Tell us about your products, sales channels, and the operational support your team needs.
